Order Processing Guidelines

📅 Customer Order Update Schedule:

To keep you informed and up-to-date about the progress of your orders, we have established a schedule for contacting our valued customers. Every Sunday prior to the week your order will be worked, you can expect to hear from us with the latest updates. Here's what to look out for:

✓ Order Confirmation: On the Sunday prior to the week your order is scheduled to be worked, you will receive an email or text confirming the details of your order. This serves as a reminder and ensures that everything is on track. 

-We want to take a moment to kindly remind you of the crucial role your prompt response plays in ensuring a smooth and efficient order processing experience. 

-Timely communication is key to minimizing any potential delays and allowing us to serve you better. We kindly request that you aim to keep your response time within 24 hours, allowing us to promptly proceed with your order.

-We understand that unforeseen circumstances may arise, leading to extended response times. In such cases, we may need to make adjustments and reschedule your order to a more convenient time frame. Our goal is to accommodate your needs while maintaining an efficient workflow for all our valued customers.

✓ Production Update: Midweek, around Thursday, we will reach out to provide you with an update on the progress of your order. This will include any relevant information or changes that may have occurred during the process.

✓ Shipping Notification: Once your order is complete and ready to be shipped, you will receive a notification on the Sunday prior to the shipment week. This will include the tracking number and estimated delivery date, so you can keep an eye on your package.

We strive to maintain clear and transparent communication with our customers throughout the entire process. By following this schedule, we aim to keep you informed, address any concerns, and ensure a smooth and satisfactory experience.

Thank you for choosing K&S! If you have any questions or need further assistance, feel free to reach out to our customer support team.

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